Returns & Refunds

Last updated: October 5, 2026

Our approach

Liquidation lots are sold as-is, so there are no returns for change of mind, resale performance, or the condition of individual items within a lot. We do stand behind accurate shipping and delivery, and every order carries a 30-day claim window.

What you can report (within 30 days of delivery)

Damage in transit: the pallet, cartons or goods were damaged by the carrier.

Shortage: you received fewer pallets or cartons than ordered.

Order error: the lot shipped is materially different from the lot you ordered (for example, a different department or lot type).

What is not covered

Individual items that are used, open-box, untested, defective, incomplete or non-working, because the listing states that condition is mixed and not itemized.

Differences in the exact item count or brand mix within the typical range stated on the listing.

Changes in market price, resale demand or your own resale results.

Claims made more than 30 days after delivery, or after the goods have been altered, used, or mostly resold.

How to make a claim

1. Note any visible damage or shortage on the carrier delivery receipt before signing, and keep the packaging.

2. Email [email protected] within 30 days of delivery with your order number, a description, and clear photos or video of the pallet, labels and affected goods.

3. We may ask for additional detail and, where relevant, will file a carrier claim.

Resolution

If your claim is approved, we will choose between a replacement, a credit toward a future order, or a full or partial refund, depending on the issue. Approved refunds are issued to the original payment method (ACH or card) within 10 business days. Return shipping, when we ask for goods back, will be arranged or paid by us.

Cancellations

Orders can be cancelled free of charge before payment is made or before the lot is shipped. Once a lot has shipped, the claim process above applies.

International orders

The same 30-day claim window applies from the date of delivery. Import duties, taxes and customs fees are not refundable by us unless the goods are not delivered due to our error.

Questions about this policy? Contact us or email [email protected].